Frequently Asked Questions


You have questions, and we have answers

How can I avoid going to the Department of Motor Vehicles (DMV)?

The DMV is usually very busy – so save time by coming into any of our locations.  We will help you with titles, instant license plates, renewals, city stickers, and more.  At select Phoenix locations, we now issue drivers licenses and exams!

I forgot to pay my utility bill. What do I do now?

Don’t worry, we understand that happens sometimes.  Many of our payments post within 24 hours, some in the same day!

How much does CheckChangers charge for SecureCheck direct deposit?

You pay ZERO!!  While our banking partner does charge a processing fee, we charge you nothing!  You can have your payment directly deposited and picked up at our location.

Can I get my money directly deposited onto a debit card?

Sure!  Visit your local CheckChangers to purchase a prepaid debit card.  We are always here to assist you.

Are check cashing places more expensive than banks?

For many people, no.  Most banks hold your deposit for several days and charge hidden fees, like “overdraft protection.”  At CheckChangers, we don’t hold your money, there’s no need for a minimum balance, and you get your money immediately!  And unlike banks, our rates are clearly posted on site.  We charge a fair price for valuable service.  It’s that simple.

Do you offer Payday loans?

CheckChangers does not offer “small dollar” loans, but our affiliate does: www.usawebcash.com.  Small dollar loans, such as payday and installment loans, are intended only for a short duration.  When used properly, these products are not only useful, but cost effective.  For example, your electricity is about to be cut off unless you come up with $100.  A typical two week small dollar loan for $100 costs $15.  If you compare that to the cost of having your electricity cut off, paying a reconnect charge and also a deposit, it’s clear the small dollar loan is far less expensive.  Or let’s say your car is broken and it costs $200 to fix.  A two week small dollar loan may cost $30, but that is far less than missing work or renting a car.